INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What exactly happens after ordering?

After you have picked your product, the steps to a successful order are as follows
1. Add your product to cart
2. Proceed to Checkout page
3. Fill Your Billing/shipping information
4. Fill Additional information if necessary
5. Review the Final details on your order total price, delivery address, phone number etc.
6. Select your preferred payment method and Place an order
7. After this notification ” Thank you, your order has been received” proceed to “Make your payment directly into agents bank account” and send the transaction details to the provided email address for confirmation. To enable effective processing.

Will I receive the same product that I see in the picture?

All product image display on the site are same as delivered. If for any reason there would be a difference in color or size, it would be stated in the course of your order.

Where can I view my sales receipt?

Once you purchased from our website we will send you a confirmation e-mail and inside that you will find all the details of the order.

How can I return an item?
  1. Read the store’s return policy. Before you purchase anything, carefully read through the store’s policy about how to return something you ordered online.
  2. Keep the original packaging.
  3. Take photos of any damage or defects.
  4. Start the return process ASAP.
Will you restock items indicated as “out of stock?”

Restocking of items is totally relative and can not be guaranteed for all items on the store. If you are interested in an “out of stock” item, please do bring it to our notice by sending us a mail or contact us through our online 24/7 chat platform, and we would get back to you on the availability of the product.

How long will delivery take?

General delivery period take 24- 72 hours which is 1-3 working days.  This doesn’t apply to products with stated delivery period under the “additional information” tab. For their deliveries are peculiar to the product.
Pre-ordered products which are shipped from overseas take 14 working days.

INFORMATION ABOUT US

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